Development updates, insights, and behind-the-scenes from the Jetson team.
GitHub Copilot, Devin, and Claude Code can write great fixes — if they know what to fix. The bottleneck isn't the code. It's the issue quality. Your support inbox has the specs they need.
Read postSlack messages, Canny upvotes, and NPS surveys all have their place. But if you want to know what's actually broken in your product, your support inbox is the best source of truth you have.
Support teams know what's broken. Engineering teams need specs and context. For twenty years, nothing connected them. Here's why that gap exists and what it costs.
Connect your Intercom workspace to automatically classify conversations into bugs, feature requests, and noise. Real-time webhooks, historical imports, and Help Center integration.
Intercom integration, free audit tool, customer quotes in work items, tiered pricing launch, and work item improvements.
Bug reports and feature requests now show the actual customer message inline, with keyword highlighting and smart excerpts that surface the most relevant part of each conversation.
Connect Help Scout or Intercom and get a free analysis of your last 50 conversations. See hidden bugs, feature requests, and patterns in two minutes — no account required.
Chatbot UI, Linear and Intercom integrations, smart Slack notifications, free audit tool proposal, and tiered pricing strategy.
Dashboard redesign, workflow tabs with drag-and-drop, merge duplicates, threshold settings, and Help Scout sidebar app.
New 7-step onboarding, team invites, homepage refresh, and an upgraded conveyor belt visualization.
Design refresh, improved onboarding with live demo, chat bubble messages, date-based imports, and faster search.
Building a company where life comes first. Plus mailbox-centric billing architecture, tab-based status UX, and duplicate detection.
Streamlining Jetson's MVP before conducting first-user testing, focusing on what matters most.
How we're designing Jetson's navigation architecture for users managing multiple SaaS products.
Jetson's first development update covering MVP scope decisions and building the core classification pipeline.